We accept the following credit cards: MasterCard, Visa, American Express, Diners Card and Discover. We also accept payment by PayPal, Apple & Google Pay, Visa Debit
FAQ
Payment
What payment methods do you accept?
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Ordering and delivery
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at bellas-bowtique@outlook.com. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via bellas-bowtique@outlook.com we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
We aim to dispatch general orders within 7-14 working days (Monday-Friday). Orders which include embroidery or personalised items we aim to dispatch within 14-21 days.
Do you sell gift cards?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life.